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Terms of Service

Clear, honest guidelines for your journey with Sihat Balans. We believe in transparency regarding your data, consultation standards, and what you can expect from our nutrition advice.

Usage Rights & Access

By accessing sihatbalans.com, you agree to use our content for personal, non-commercial purposes only. All nutritional frameworks, meal planning guides, and educational materials are intellectual property of Sihat Balans. You may download resources for your own use, but redistribution—whether for paid programs, commercial training, or public posting—requires written permission.

We reserve the right to modify or discontinue any aspect of the site without prior notice. If you are a corporate wellness lead using our content for employee training, please contact us for licensing.

Accounts must be registered with accurate personal information. One account per individual; shared logins violate our terms and will result in suspension.

Consultation Terms

Nutrition consultations are educational and advisory in nature. Our registered nutritionists provide guidance based on the information you disclose during booking. We do not diagnose medical conditions or prescribe treatment for diseases. If you have pre-existing conditions like diabetes, PCOS, or cardiovascular concerns, you must consult your physician alongside our guidance.

Booking confirmation requires a minimum 24-hour notice. Cancellations made less than 12 hours before the appointment are non-refundable. Rescheduling is subject to availability within a 30-day window. All sessions are conducted via secure video call; audio recording is permitted for your personal records only.

Scenario: Medical Referral If a client reports rapid weight loss accompanied by fatigue, our nutritionist will pause advice and request a recent blood test from a GP. This protects the client's health and respects medical boundaries.

Privacy & Data Handling

Your health data is sensitive. We store consultation notes, dietary preferences, and contact details securely. We do not sell your data to third parties. By using our site, you consent to the processing of your data as outlined in our Privacy Policy.

Cookies are used strictly for session management and booking functionality. No tracking pixels are fired without explicit opt-in.

Liability Limitations

Sihat Balans provides nutritional guidance based on current scientific consensus. However, individual results vary based on genetics, adherence, and lifestyle. We are not liable for outcomes resulting from failure to disclose medical history or failure to follow professional medical advice.

  • Consultation outcomes are not guaranteed.
  • We are not responsible for third-party services.
  • Website uptime is maintained to 99.9% where possible.

How to Reach Us

For legal inquiries, policy clarifications, or to exercise your data rights (access, deletion, correction), please contact our team directly. We respond to all formal notices within 2 business days.

Sihat Balans Sdn Bhd 12 Jalan Ampang, Kuala Lumpur, 50450 Phone: +60 3-2026 8888 Email: [email protected] Mon-Fri: 9:00-18:00

Method Note: Why These Terms?

These terms are reviewed quarterly to align with Malaysian health regulations and digital commerce standards. We prioritize clarity over legal complexity because trust is our primary currency. If a clause feels ambiguous, we prefer to rewrite it rather than litigate it.

Acknowledgment: By continuing to use sihatbalans.com, you confirm you have read and understood these terms. For existing clients, these terms apply immediately. For new users, effective 21 January 2026.

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