Cookie Policy
A direct breakdown of what we track, why it matters for your nutrition plan, and how to stay in control. No jargon, just the facts.
What cookies actually do here
Cookies are small text files Sihat Balans places on your device. Think of them as sticky notes that remember your preferences so you don’t have to re-enter them every time you visit. We use them to keep your booking form pre-filled, remember your login, and adjust site performance based on your connection speed. We do not use cookies to sell your data to advertisers. The data stays within our secure system to improve your experience.
If you book a consultation, a session cookie keeps your progress safe if your internet drops. If you switch from mobile to desktop, a preference cookie ensures the same language and view settings. Analytics cookies measure which pages load fast and which don’t—so we can fix slow bits for everyone.
Types We Use
- • Strictly necessary: Booking form security, login session.
- • Preference: Language, view mode, contrast settings.
- • Analytics: Page speed, drop-off points, device types.
Session cookies vanish when you close the browser.
Why We Use Them
- • Speed: Pre-fill fields so you book in under 2 minutes.
- • Accuracy: Prevent duplicate bookings; show correct time slots.
- • Quality: Fix slow pages; remove friction points.
We do not track you across other sites.
Your Controls
Browser Settings
Most browsers let you block or delete cookies. Go to Settings → Privacy → Cookies. This may log you out and clear saved preferences.
On Sihat Balans
Our consent banner lets you accept necessary only. You can toggle analytics on/off anytime via the footer link.
Decision Lens
Choose your approach:
- A Accept all (fastest booking flow).
- B Necessary only (no analytics, still functional).
- C Block in browser (manual control, may affect forms).
Real-Life Triggers
Cookies aren’t abstract. Here’s when they actually help:
Morning Rush
Preference cookie remembers your language. The form opens in English; you book in 90 seconds while the coffee brews.
Kopitiam Lunch
Analytics cookie notes that the menu page loads slow on 4G. We optimize images; next visit is faster.
Post-Gym
Session cookie holds your slot while you shower. You confirm payment without re-entering card details.
Common Pitfalls & How We Handle Them
Third-Party Cookies
We do not run ad networks. Any cookie set by Sihat Balans is first-party. If you see a map on Contact, it’s an embedded iframe (no cookies from us).
Cross-Device Sync
Preference cookies don’t sync across devices. If you book on mobile, desktop won’t auto-fill unless you log in.
Medical Data
No medical history or lab results are stored in cookies. All sensitive data lives in our secure database.
Block All
If you block all cookies, the booking form may not save progress. You can still book; it just takes longer.
What Would Change Our View
- • New browser privacy standards that break session cookies.
- • A legal requirement to store consent logs longer.
- • A shift to a third-party booking tool (would disclose upfront).
Glossary (No Jargon)
Hover terms for plain-English definitions.
Booking Prep Checklist
Session cookies keep you signed in.
Preference cookie remembers common ones.
Slots load faster with analytics on.
Saved in preference cookies for future.
These steps use cookies to reduce friction.
Questions about cookies?
We’re here to explain. Reach out during working hours.
- Mon-Fri: 9:00-18:00
- +60 3-2026 8888
- [email protected]
12 Jalan Ampang, Kuala Lumpur, 50450